Voiding a pass
Updated June 29, 2026
Voiding marks a pass as permanently invalid. Use it when a pass should no longer be honored: a refunded ticket, a cancelled membership, a coupon used in a way you want to shut down.
What voiding does
When you void a pass, it's flagged as invalid across every wallet that installed it, and it stops counting as an active pass for billing. A voided pass can't be updated or brought back. If you need a valid pass again, you issue a new one.
Voiding is irreversible
This is the part to be sure about before you act. There's no "un-void". Voiding is a one-way door, by design, so that a cancelled or refunded pass can't quietly come back to life. If you're not certain a pass should be killed off for good, consider updating it instead.
Once voided, a pass stays voided. Double-check you've selected the right pass before confirming, especially when working from a list.
Void vs update
- Update when the pass is still valid but its details changed: a new seat, a topped-up balance, a corrected name. The pass keeps working and the change is pushed to the holder's phone. See updating a pass.
- Void when the pass should no longer be accepted at all.
How to void
Open the pass from your dashboard and choose the void action in the pass header. You'll be asked to confirm, because it can't be reversed. The same action is available through integrations and the API for automating refunds and cancellations.