A Google pass wasn't created
Updated June 29, 2026
If you issued a pass for Google Wallet but no Google pass came out, it was almost certainly skipped because no Google issuer is connected. This is an issuer setup issue, and it's quick to fix.
What "skipped" means
To create a live Google pass, Passmint needs your own Google Wallet issuer connected. When it isn't, Passmint can't sign the pass, so rather than fail the whole operation it skips the Google side and tells you why, with a message like:
Connect your own Google Wallet issuer in Settings to issue live Google passes.
The Apple side of the same pass, if you issued one, is unaffected.
The fix
Connect your Google Wallet issuer. Once it's connected and active, re-issue the pass and the Google version is created normally.
Live Google passes never fall back to a shared issuer. The shared test issuer only works in test mode, which is why a live pass with no connected issuer is skipped. See test issuer vs your own issuer.
If your issuer is connected but passes still skip
- Check the issuer is active. Re-open Settings → Certificates and confirm the Google issuer shows as connected. If verification didn't complete, finish it.
- Confirm Passmint still has access. If someone removed Passmint's service account from your issuer in the Google Pay & Wallet Console, reconnect it. See the connection steps.
- Were you in test mode? A test pass uses the shared issuer; a live pass needs yours. Make sure you're issuing in the mode you intend.