My pass won't install (Android)
Updated June 29, 2026
If Add to Google Wallet doesn't save the pass on an Android phone, these are the usual causes. Try them in order.
Open the link on the phone
Like Apple, a pass link saves directly on a phone but shows a QR code on a computer. Make sure you're opening the link on the Android device itself. If you scanned a QR code from a screen, that's fine; it should open the pass on your phone.
Sign in to the right Google account
A Google Wallet pass saves to a specific Google account. If your phone has more than one account signed in, the pass saves to the account that's active when you tap save. If the pass later seems missing, open Google Wallet and check you're viewing the same account you saved it to.
Make sure Google Wallet is set up
The pass needs the Google Wallet app installed and set up on the device. If it isn't, install it from the Play Store, open it once to finish setup, then tap the save link again.
"Unable to save pass"
If Google shows an error like "unable to save pass", it's often because the pass is a test pass that your account isn't approved to save. Test-mode Google passes only work for accounts added as testers. Ask the sender to share a live pass instead. The sender can read more in test issuer vs your own issuer.
Connected to weak Wi-Fi or no signal? Google saves the pass over the network, so a poor connection can cause it to fail. Switch to a stronger connection and retry.
If it still won't save, contact whoever sent the pass so they can check it was issued correctly.