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All support
Troubleshooting
Fixes for the most common issues.
My pass won't install (iPhone)
Common reasons an Apple Wallet pass won't add, and how to fix each.
My pass won't install (Android)
Why a Google Wallet pass fails to save on Android, and how to fix it.
"Add to Apple Wallet" isn't showing
What to do when the Add to Apple Wallet button is missing entirely.
"Add to Google Wallet" isn't working
Fixes for "unable to save pass" and a missing Google Wallet button.
My pass isn't updating
Why a changed pass hasn't refreshed on a phone yet, for holders and issuers.
A Google pass wasn't created
Why a live Google pass was skipped, almost always a missing issuer.
The barcode won't scan or looks dim
Why a pass barcode fails to scan, for holders and for issuers.
My pass disappeared
Where a pass goes when it expires or is voided, and how to get it back.
I'm not receiving webhook events
Why webhook deliveries fail, the retry schedule, and how to replay them.